Warranty & Repairs
At Assen Eyewear, we build sunglasses for people who move — travelers, creators, explorers, and anyone who lives under the sun. Things happen on the road, and when they do, we're here to help.
Our 24-Month Warranty
Every pair of Assen sunglasses is protected for 2 years from the date of purchase, covering any manufacturing or craftsmanship defects.
This includes:
- Loose hinges or screws
- Lens coating issues
- Structural or frame defects
- Assembly or alignment faults
If your sunglasses fail due to a defect, we’ll repair or replace them as quickly as possible.
No complicated forms, no long waits.
Accidents Happen — And We Still Help
Life isn’t perfect. Drops, scratches, or breaks from daily use aren’t covered under the warranty — but we’ll always support you with:
- Low-cost repair options
- Affordable replacement parts
- Fast communication and guidance
If we can fix it, we will. If not, we’ll find the most fair and affordable alternative.
How to Request a Repair or Warranty Claim
Just send us:
- Your order number
- A short description of the issue
- Photos or a quick video
Email: support@asseneyewear.com
Our team replies within 24 hours, usually much faster.
Our Promise
Assen Eyewear was born on the road — and we want every pair to stay with you for years of travel, creativity, and sunlight.
If something goes wrong, you won’t be left in the dark. We’re here to take care of you.
